Privacy Policy

Last Updated 13.06.2025

Protecting your privacy is important to us. Our Privacy Policy outlines how BR Rope Partners collects, uses, maintains, and discloses information collected from users of our website.

1. Introduction

Welcome to BR Rope Partners ("we," "our," or "us"). As a professional rope access services company specializing in IRATA-certified building maintenance, inspections, and high-access solutions across London and beyond, we are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, process, and disclose your information when you use our website www.brropepartners.com and our services (collectively referred to as the "Services").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our Services

2. Information we collect

2.1 Personal Information You Disclose to Us

Identity Information: Name, email address, postal address, phone number.
Account Information: Username, password, account preferences.
Payment Information: Payment card details, billing address, payment history.
Project Information: Building details, project requirements, service preferences.
Communication Information: Feedback, survey responses, correspondence, quote requests.

2.2 Information Automatically Collected

Technical Information: IP address, browser type, device information, operating system.
Usage Information: Pages visited, time spent on pages, clicks, actions taken.
Location Information: General location based on IP address.

Cookies and Similar Technologies: Information collected through cookies and similar tracking technologies (see our Cookie Policy for more details).

3. How we use your information

We may use your information for the following purposes:

To provide, operate, and maintain our Services
To process and complete transactions and service bookings
To respond to inquiries and quote requests
To send administrative information, updates, and service notices
To personalize your experience on our website
To improve our Services
To send marketing and promotional communications (if you have opted in)
To protect our Services, users, and others
To comply with legal obligations and industry regulations
To maintain IRATA certification and safety compliance records

4. Sharing your information

We may share your information with:

Service Providers: Third parties that perform services on our behalf (e.g., payment processing, data analysis, email delivery, hosting services). We do not store payment card details. Payment transactions are processed securely by our third-party payment provider.

Business Partners: With your consent, we may share your information with our business partners to offer you certain products, services, or promotions related to building maintenance and rope access services.

Legal Requirements: We may disclose your information where required by law or if we believe that such action is necessary to comply with a legal obligation, including IRATA reporting requirements and health & safety regulations.

You can opt in to or out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

5. Your data protection rights

Under UK and EU data protection laws, you have the following rights:

Right to Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.

Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions

6. Cookies

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. Please refer to our Cookie Policy for detailed information.

7. Data retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or for the duration required by law and industry regulations. Project-related information may be retained for compliance with building safety regulations and IRATA requirements.

8. Children's privacy

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information.

9. Third-party websites

10. Changes to this privacy policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact us

If you have any questions about this Privacy Policy, please contact us at: email: contact@brropepartners.com, phone: 0208 226 0325, address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ

12. Supervisory Authority

If you are located in the European Economic Area (EEA) or the UK and believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. In the UK, this is the Information Commissioner's Office (ICO): https://ico.org.uk/. If you are located outside the UK, you may contact your local data protection authority for guidance.